Twitter Marketing for Dummies – Book Review

by Brandon Eley on February 26, 2010

Twitter Marketing for DummiesWith a title like “Twitter Marketing for Dummies“, I originally thought this book was going to be about outbound marketing. But Kyle Lacy surprised me, and although the book does talk about outbound marketing, he gives equal weight to inbound marketing strategies.

The book starts off with an introduction to Twitter, where Lacy effectively explains what Twitter is, how it works, and how to get started with it. He then goes on to describe the many ways you can use twitter for marketing, customer service, and communication.

In subsequent chapters, he is into intricate detail about setting up a twitter account, finding users to follow, determining what to post, and creating a Twitter marketing plan. there is also an entire chapter dedicated to being productive with your twitter marketing, and the author lists several tools like TweetDeck that can save you a lot of time and help you organize your Twitter posting, following and maintenance.

Lacy goes into measuring the effectiveness of your marketing efforts, something that is often ignored in social media marketing books. I like how he also includes ways to manage your influence and reach, which are a large part of your success with using Twitter.

Overall, “Twitter Marketing for Dummies” is packed with information about using Twitter for your company or organization. The advice applies equally well no matter what purpose you want to use Twitter for, and Lacy even includes an entire chapter on using Twitter for customer service.

If you want to use Twitter in a company or organization and are starting from square-one, I’d recommend you read “Twitter Marketing for Dummies,” available on Amazon.com here.

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Website Analytics

3 Ways to Dramatically Increase Your Conversion Rate

by Brandon Eley on February 10, 2010

This is the topic of a talk I gave at the February 2010 Atlanta eCommerce Merchants Association monthly meeting.

Before we get into the 3 ways you can improve your conversions, what exactly is a conversion?

Simply put, a conversion is an action that you want your visitor to take. In e-commerce, that action might be purchasing a product. For business to business sites, it might be filling out a lead-gen form, subscribing to a newsletter, or downloading a whitepaper. It could even be simply clicking on a promotional banner on your home page.

The conversion rate is the percentage of visitors that complete the conversion, or action you want them to take. If 100 people visit your website in a day, and 3 people buy place an order then you have a 3% conversion rate.

The average conversion rate for e-commerce retailers is 2%. But that number is heavily skewed by the top 10-20 retailers who often have conversion rates of well over 20%, some as high as 30 or 40% during peak selling seasons. For example, Schwan’s had a 45.9% conversion rate in December 2009 (source: MarketingCharts)

How do you find your conversion rate? I recommend using Google Analytics, with Conversion (Goal) Tracking configured and E-Commerce Reporting turned on. With a few simple snippets of code, Analytics will track every product sold and every conversion.

Okay, so on to the three ways you can dramatically increase conversion rates… Read More…

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2010 Online Marketing Conferences

February 7, 2010

I’ve been researching online marketing and e-commerce related conferences and thought I’d put them together in a blog post for anyone interested. If you have any to add, please drop me a line in the comments below.

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Getting Started in eCommerce

December 9, 2009

Practical eCommerce magazine has published a free ebook about e-commerce. Getting Started  in eCommerce – An overview to selling products online is a great introduction to e-commerce for anyone looking to build an online store.
It briefly covers topics such as product sourcing, merchandising, SEO, selling internationally, customer service and more. It also lists resources for [...]

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Top 5 Usability Testing Solutions Reviewed

October 9, 2009
Silverback

While most marketers and developers would agree usability testing is extremely important, very few websites are tested before launch (by someone other than the developer or other staff member). I think the main reason is because there is a stigma that usability testing is difficult, time consuming, and expensive. I hope to dispel all of [...]

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Keywords Meta Tag Does Not Influence Rank on Google

September 21, 2009

This is something that Google has said before, but never as publicly. It’s a very common misconception even among professionals.
So here it is…
Google doesn’t use the “keywords” meta tag in our web search ranking.
There you have it folks… straight from the horse’s mouth. Check out the original post on Google’s Webmaster Central Blog or [...]

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Top 10 Search Engine Optimization Strategies

August 23, 2009
Google

Search engine optimization can be daunting at times. There is so much information out there, and you could quite literally spend months working on the SEO of your website. If you’re like me, you don’t have months to spend on just SEO. There’s also advertising, conversion optimization, merchandizing, email marketing, and more to worry about.
That’s [...]

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